FAQ
**Frequently Asked Questions**
*How to Use Credit Code:*
If you have a credit code from an exchange, enter it in the "DISCOUNT CODE" section at checkout.
*Multiple Discount Codes:*
No, multiple discount codes cannot be combined at checkout. If you have a credit code from a previous exchange and there's an ongoing sale requiring a discount code, call us for manual processing.
*Custom Orders*
Please email customorders@angelbrinks.com with your contact information, and images of references you may have. You can also mention details of fabric choices, problem areas, how you want your design to look like. We will contact you after 24-48 hours to go over your options and pricing.
*Difficulty Contacting Us:*
If you're having trouble reaching us, consider checking our business hours (9 am - 5 pm PST, Monday-Friday). High call volumes in the mornings may lead to delays. Emails may end up in spam; please read automated replies and website information first. Calling during business hours ensures faster assistance.
*Authenticity of Reviews:*
Yes, our reviews are genuine. "Verified buyer" reviews are from customers contacted by Yotpo, a third-party company, ensuring authenticity. Reviews from verified buyers qualify for a 20% discount on future purchases.
*Leaving Reviews:*
Yotpo contacts customers approximately 3 weeks after placing an order for reviews. Verified buyers receive a 20% discount code upon review publication. Check your spam inbox for the Yotpo email.
*International Shipping:*
Yes, we ship internationally. Contact us for international orders. We're not responsible for delivery dates or duty fees imposed by international shipping companies.
*Tracking Information:*
Every package has a tracking number. Once your order ships, you'll receive an email confirmation with the tracking number.
*Delayed Package or Damage:*
If your package is delayed, contact USPS or FedEx with your tracking number. For damaged packages, contact us immediately for resolution.
*Card Declined Issues:*
Card declines may occur due to shipping to an address other than the billing address. If declined, we'll send a Credit Card Authorization form for verification.
*Repeat Customer Discount:*
Yes, repeat customers receive a 20% discount for leaving reviews. Yotpo contacts verified buyers for reviews.
*Restocking Sold Out Items:*
Restocking may happen. Use the "in stock reminder" on the website or download the Angel Brinks app for notifications.
*Modeling Opportunities:*
Send professional photos, contact info, and a resume to iwanttomodelAB@angelbrinks.com.
*Wholesale Inquiries:*
Contact wholesale@angelbrinks.com with your wholesale license and store information for the catalog.
*Job Applications:*
Email humanresources@angelbrinks.com for job inquiries and applications.
*Booking Angel Brinks:*
For hosting gigs, fashion events, appearances, contact Nicole Maddie at Nicole@angelbrinks.com.
*Visiting Los Angeles Headquarters:*
We're open to the public. For showroom appointments, contact us.
*Business Hours:*
Phone lines are open Monday-Friday, 9 am - 5 pm PST. Closed on weekends and most holidays.
*Accepted Forms of Payment:*
We accept PayPal, Visa, Mastercard, Discover, and Amex.